BUYING FROM JCC TRAYS
Returns and refunds
Inspect your tray at pickup. We do not accept change-of-mind returns, refunds or exchanges.
This policy applies to goods purchased from JCC Trays in Australia. Collection information updated 3 October 2026.
Change of mind
Customers can view and inspect the tray in person when collecting it. Please check its condition, dimensions and suitability, and raise any questions before completing your purchase.
Once purchased, we do not offer returns, refunds or exchanges simply because you change your mind. This does not limit your rights if goods are faulty, not as described or otherwise fail to meet a consumer guarantee.
Faulty goods and your consumer rights
Our goods come with guarantees under the Australian Consumer Law that cannot be excluded. For a major failure, you are entitled to choose a refund or replacement and to compensation for any other reasonably foreseeable loss or damage. If a failure is not major, you are entitled to have it remedied within a reasonable time, which may include a repair, replacement or refund as required by law.
These rights also apply to second-hand goods, taking account of their age, price and condition. Inspecting a tray at pickup does not remove your rights for faults that were not disclosed or reasonably apparent. A specific fault clearly disclosed before purchase does not itself entitle you to a remedy for that fault.
We do not impose a fixed return deadline or restocking fee on a valid consumer-guarantee claim. Your rights depend on the circumstances and the Australian Consumer Law.
Collection and delivery
Listed stock prices include GST and are for collection at our Ningi yard by confirmed appointment. Delivery is not included in these stock offers. Please confirm availability and a pickup time before travelling.
If you need delivery, ask for a separate quote before purchasing. Availability, cost and timing must be agreed with us for your item and destination.
If there is a problem
Contact us as soon as you become aware of a problem. Please provide proof of purchase, the stock code if available, and a description of the issue. Photos can help us assess it.
Call 0413 115 353 or email sales@vectraindustries.com.au. We will assess the issue and arrange any inspection, return or remedy required. Workshop visits and returns to our Ningi, Queensland workshop are by appointment.
Contact us before transporting a tray so we can agree on practical arrangements. For a valid consumer-guarantee claim, reasonable return or collection costs will be handled in accordance with the Australian Consumer Law.
JCC Trays is a trading name of Vectra Industries Pty Ltd · ABN 97 701 027 698.