Privacy and enquiries

What we collect

We collect the information you give us through website forms, Facebook or Instagram lead forms, messages, phone calls and email. This can include your name, phone number, email, postcode, vehicle details, tray or canopy requirements, photos, preferred timing and the details of your enquiry.

If you proceed, we also keep relevant quote, appointment, job, invoice and payment-status records. Please send only information needed for your enquiry; do not include passwords, identity documents or card details in an enquiry form.

How we use it

We use your details to contact you about your request, check suitable stock and fitment, prepare quotes, organise appointments and supply or fit products. We also keep enquiry and job records, handle after-sales requests and assess which advertising brings relevant enquiries.

Submitting an enquiry is not a subscription to ongoing marketing. Any optional stock or product updates require a separate choice; you can ask us to stop those updates at any time. We do not sell enquiry data.

Forms and service providers

Website enquiries are sent to our internal Ops system and to Formspree for email delivery. Facebook and Instagram lead forms are processed by Meta and delivered to Ops through our JCC Ops Lead Delivery app so we can respond. The app receives the contact details and answers you submit, together with form, lead and advertising identifiers.

We use providers including Cloudflare, Google/Firebase, OpenAI Sites, Formspree and Meta to host services, store or deliver enquiries, provide email and measure advertising. Relevant customer and invoice information may also be processed in Xero. These providers process information needed for their services under their own terms and privacy policies. Their systems may store or process information outside Australia; locations depend on the service. Contact us if you need more detail.

Information may also be disclosed where required by law or where needed to handle a legal claim.

Website and advertising measurement

Our website uses Google Analytics, Google Ads measurement and the Meta pixel to understand which advertising brings website visits and accepted buyer or fitting enquiries. Cookies and similar browser storage can record visits, device/browser information, referring pages and advertising identifiers. Our enquiry system also keeps the source and campaign information associated with a request, helping us connect advertising with enquiries and completed work.

Meta may receive the page address, device/browser and cookie or advertising identifiers, and whether a buyer or fitting enquiry was accepted. We do not pass the name, phone number, email address or written answers from the enquiry form to the Meta pixel, and automatic advanced matching is off. An enquiry event does not mean a sale has occurred.

You can manage cookies in your browser and advertising preferences through the relevant platform. Blocking browser storage may affect website features or measurement. You can still contact us by phone or email.

Storage and retention

Enquiry records are held in our business systems and provider services. Access to internal customer records is restricted to authorised users. We keep information for as long as it is needed for enquiries, bookings, after-sales support and applicable business or legal record-keeping obligations. When it is no longer needed, we delete it or remove identifying details.

Access, correction, deletion or a concern

Email sales@vectraindustries.com.au or call 0413 115 353 to ask about the information we hold, request a correction or deletion, stop optional marketing, or raise a privacy concern. For information sent through Facebook or Instagram, mention that source and the contact details you used so we can locate the enquiry.

We may need to confirm your identity before providing or changing records. We will review your request and explain the outcome, including if some information must be retained for legal or record-keeping reasons. To raise a complaint, describe what happened and the outcome you are seeking; we will investigate and respond. Information about Australian privacy rights and complaint options is available from the Office of the Australian Information Commissioner.

We will update this page when our information-handling practices change.